Shipping Policy
Last updated: 19 June 2026
Letters from Mashi ships worldwide via PostNL standard international post from Amsterdam, the Netherlands.
Each letter is sent inside an envelope containing a handwritten-style letter, a poem card / art print, and a monthly surprise. Letters are lightweight and dispatched using PostNL flat international stamps.
1. Dispatch schedule
Letters are dispatched by the 5th of each month.
Sign-ups close on the last day of each month. If you subscribe after the last day of the month, your first letter will be dispatched the following month.
2. Estimated delivery times
The following are estimates only. Delivery times depend on local postal services and are not guaranteed.
Netherlands
- Estimated delivery: 1 to 3 business days after dispatch
European Union
- Estimated delivery: 3 to 7 business days after dispatch
- Covers all EU member states
United Kingdom
- Estimated delivery: 5 to 10 business days after dispatch
- Please note: customs checks may apply following Brexit
United States
- Estimated delivery: 7 to 14 business days after dispatch
Canada
- Estimated delivery: 7 to 14 business days after dispatch
Australia
- Estimated delivery: 10 to 21 business days after dispatch
Singapore
- Estimated delivery: 7 to 14 business days after dispatch
South Africa
- Estimated delivery: 10 to 21 business days after dispatch
All other countries
- Estimated delivery: 10 to 44 business days after dispatch
3. Tracking
Letters from Mashi ships using PostNL standard international stamps. No tracking number is provided. If you require tracked shipping, please contact us at hello@mashipeiris.com to discuss options at additional cost.
4. Customs and import duties
For deliveries outside the Netherlands, customs duties, import taxes, or handling fees may be charged by local authorities upon delivery. These charges are set by the customs authority of your country and are entirely outside our control.
Letters from Mashi is not responsible for any customs charges, import duties, or delays caused by customs processing. By placing an order, you accept responsibility for any such charges.
Note for UK customers: Following Brexit, letters sent to the UK may be subject to customs inspection. Most low-value personal correspondence is exempt, but delays are possible.
5. Incorrect or incomplete address
Please ensure your delivery address is correct and complete at the time of checkout. If a letter is returned to us due to an incorrect address, we will contact you. Re-dispatch will incur an additional shipping fee.
We are not responsible for non-delivery caused by address errors made by the subscriber.
6. Lost letters
If your letter does not arrive within the estimated delivery window, please wait an additional 7 to 14 business days before contacting us, as delays with international post can occur.
Email us at hello@mashipeiris.com with your name, order number, and delivery address and we will investigate.
7. Delays outside our control
We are not liable for shipping delays caused by PostNL, local postal services, customs processing, public holidays, or any other circumstances outside our control. We will communicate any known delays as soon as possible.
8. Contact
For any shipping enquiries: hello@mashipeiris.com